Privacy Policy

ReAssured Restoration is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

1. Collection of your Personal Information

There are many aspects of the site which can be viewed without providing personal information; however, for access to future ReAssured Restoration customer support features or to request a restoration assessment/quote, you may be required to submit personally identifiable information. This may include but is not limited to:

  • Full name and contact details (phone and email).

  • Property address for site inspections and service delivery.

  • Details regarding property damage (water, fire, mould) and insurance claim information.

2. Sharing of your Personal Information

We may occasionally hire other companies to provide services on our behalf, including but not limited to specialized sub-contracting, equipment hire, or processing financial transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. ReAssured Restoration takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

3. Use of your Personal Information

For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to:

  • Browser type, version, and language.

  • Operating system and device type.

  • Pages viewed while browsing the site, access times, and referring website addresses.

This information is used solely internally for the purpose of gauging visitor traffic, trends, and improving the website experience for our users.

4. Changes to this Privacy Policy

ReAssured Restoration reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

5. Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. ReAssured Restoration reserves the right to charge a fee for searching for, and providing access to, your information on a per-request basis.

Contacting Us ReAssured Restoration welcomes your comments regarding this Privacy Policy. If you have any questions or would like further information, please contact us by any of the following means during business hours Monday to Friday.

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